HEYY is currently looking for dedicated, open-minded youth over the age of 15 who would like to work as phone line volunteers. No experience is required and all necessary training is provided during our twelve-week training sessions. Volunteers will be asked to commit to two 3-hour shifts per month for one year.

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HEYY Training

HEYY training begins in March of every year. Youth and adult team coaches undergo the same training sessions on Wednesday evenings from 6-9 p.m. Volunteers are required to undergo training for 12 weeks, totaling 45 hours, to prepare to be on the line. We provide youth with expert trainers from many partner agencies.

Training providers also assist in evaluating volunteer skill level, identifying training needs and assessing the readiness of volunteers to provide the service to callers.

At the end of their training youth volunteers acquire knowledge and develop skills in the following areas: active listening skills, conflict resolution, grief and bereavement, sexually transmitted infections, HIV/AIDS, mental health issues, rape crisis and sexual assault, eating disorders, sexual diversity, birth control, suicide, street involved youth, harm reduction approaches to substance abuse, team building, counseling, anti-racism, anti-oppression making referrals using the Blue Book and HEYY Line policies and procedures.